Purchase and sales policy
1. General terms and conditions of store sales
Company details:
MB WSCHOOL
Company code: 306411926
VAT number: LT100017355214
Address: V. Nagevičiaus g. 3, LT-08237 Vilnius
Phone: +370 622 26551
Email: infowschool@gmail.com
Terms of Trade
1.1. These Purchase and Sale Rules (hereinafter – "Rules") are a legally binding document setting out the rights and obligations of the Buyer and Seller, the terms and conditions for the acquisition and return of goods, and other provisions related to the purchase and sale of goods.
1.2. By placing an order in the e-shop, the Buyer confirms that they agree to these Rules.
1.3. The Seller reserves the right to change the Rules at any time, so the buyer is advised to familiarize themselves with them before each purchase.
2. Payment Procedure
2.1. Available payment methods
The following payment methods are available in the e-shop:
- Payment cards (Visa, Mastercard, Maestro, American Express)
- Apple Pay
- Google Pay
- Bank transfer
2.2. Payment processing
All payments are securely processed using a third-party payment service provider, which ensures secure encryption of payment data. The store does not directly process or store customer credit card data.
2.3. Payment confirmation
After successful payment, the buyer will receive payment confirmation and order information by email. If confirmation is not received within 1 hour, it is recommended to contact customer service.
3. Delivery Procedure
3.1. Delivery methods
The store offers the following delivery methods:
- By courier
- To a parcel locker
- By post
3.2. Delivery times
Goods are dispatched within 1-3 working days after payment confirmation.
Delivery times:
- Lithuania: 1–5 working days
- EU countries: 5–14 working days
- Other countries: 10–30 working days
3.3. Delivery costs
Delivery cost depends on the chosen delivery method and the buyer's place of residence. The exact price will be provided before confirming the order.
3.4. Additional delivery terms
If delivery is delayed, the customer has the right to contact customer service by email at infowschool@gmail.com or by phone at +370 622 26551.
4. Order Cancellation and Refund Procedure
4.1. Returns and exchanges
The customer has the right to return goods within 14 calendar days of receipt. Goods must be unused, undamaged, and in their original packaging.
4.2. Return address
Returned goods must be sent to the address:
MB WSCHOOL
V. Nagevičiaus g. 3, LT-08237 Vilnius
4.3. Who pays for return shipping?
- If the item is returned due to a defect or an incorrect order, the return shipping costs will be covered by the Seller.
- If the item is returned due to the buyer's decision, the return shipping costs will be paid by the Buyer.
4.4. Refunds
Refunds are issued within 5-10 business days of receipt and inspection of the item.
4.5. Refund method
Refunds are made using the same payment method used for the order.
5. Dispute Resolution Terms
5.1. Dispute resolution methods
If the buyer has complaints about goods or services, they should first contact customer service by email at infowschool@gmail.com or by phone at +370 622 26551.
5.2. Official dispute resolution procedure
If a dispute cannot be resolved through negotiations, the buyer has the right to contact the State Consumer Rights Protection Authority (VVTAT) or resolve the dispute via the European Commission's online dispute resolution platform: https://ec.europa.eu/odr.